Strategic corporate goals:

We want to make our business more valuable, make more profit, and attract new guests while keeping the ones we have happy. We focus on being active and friendly on Instagram to get attention, and we are working on getting more people to visit our website. We aim to have more guests come back and make them feel like our hotel is their home.

Within the team, our main goal is to make our staff feel connected and welcome new co-workers in a friendly way to build a happy work environment. We also want our staff to learn and improve through various training, including safety courses for a secure workplace.

Qualitative Goals:

Improve quality:

• Purchase regional products
• Enhance accuracy
• Pay more attention to cleanliness
• Review and improve room furnishings

Increase customer satisfaction:

• Offer small gestures as a sign of hospitality (e.g., chocolates in the room)
• Increase employees' knowledge about the surrounding area to provide information to guests

Achieving these qualitative goals will also expand our quantitative goals:

Increase profit:

• Apply knowledge gained by staff during training (e.g., more careful handling of food)
• Careful selection of suppliers

Boost revenue:

• Regular training for stuff
• More advertising and expanding visibility
• Improving marketing
• Offering service bundles